Terms of Service

Version 2026-10-16. These terms are between you and [COMPANY NAME], [ADDRESS] ("AXORK", "we").

1. Your account

• You must be at least 13 years old (or the minimum age in your country, if higher). If you're under 18, a parent or guardian must agree to these terms.
• One person per account. Keep your password, codes and devices safe; you're responsible for what happens under your account.
• Your @username is yours while your account exists. Your matching @axork.com address is reserved for you and can't be taken by anyone else. Deleted usernames are never given to someone else.
• New accounts get a one-time gift of free credits to try models. They're valid for 12 months, have no cash value, and may be held back if we see signs of abuse, such as many accounts from one device.

2. Plans and what they include

Here is what each plan includes today. We show you the terms of your chosen plan again, with the exact amount, before you pay.

We may change what plans include. If a change reduces what you get on a paid plan, we'll tell you at least 30 days before your next renewal, and you can cancel before it applies.

3. Billing, proration and plan changes

• Monthly, on the 1st. Paid plans renew automatically every month on the 1st, in the site's billing time zone, until you cancel.
• Joining mid-month. Your first charge is only for the days left in that calendar month (for example, joining Plus halfway through a 30-day month costs about half the monthly price). From the next 1st you pay the full monthly price. Your first month's usage allowance is shared out the same way.
• Upgrading. You can upgrade any time. You're charged right away for the difference between the two plans' prices for the days left in your billing month, and the new plan starts immediately. Your renewal day stays the 1st.
• Downgrading. Nothing is charged or refunded. You keep your current plan until the end of the month you've paid for, and the lower plan and price start on the next 1st. You can undo a waiting downgrade before then.
• How you pay. Card and wallet payments (including Apple Pay and Google Pay on the web) are handled by Stripe; PayPal payments by PayPal. We never see or store your full card number.
• Taxes. Prices may not include sales tax, VAT or GST; where required, tax is added at checkout.
• Failed payments. If a renewal can't be charged we'll tell you and retry. If it still fails after a few days, your account moves to Free. Nothing you've saved is deleted.
• Price changes. We'll tell you at least 30 days before a price change applies to you.

4. Credits

• Every message, image or email send uses credits, depending on the model or feature. Lite Chat models use 0 credits on every plan, subject to a fair-use limit of 60 messages an hour. Standard models use few credits; Advanced (reasoning) models use more.
• On Free, credits refresh daily. On paid plans your usage is shown as percentages of a 5-hour window and a monthly allowance; unused allowance doesn't roll over.
• We warn you at 50%, 75% and 95% of your allowance. At 100%, paid models pause until your allowance resets, you buy extra credits, or you upgrade. Lite Chat keeps working.
• Extra credit packs are one-time purchases, valid for 12 months from purchase, non-transferable, with no cash value.

5. Cancelling and refunds

• Cancel any time on the Plans page. Your plan keeps working until the end of the month you've paid for, then moves to Free. You won't be charged again.
• Payments aren't refundable except where the law requires it or we say otherwise in writing. If we refund a credit pack, the credits from it are removed.
• If you dispute a charge with your bank, the plan or credits it paid for may be paused while it's resolved.

6. Purchases in the iPhone, Android and Huawei apps

Subscriptions bought in an app store are billed and managed by that store under its own terms: cancel or change them in your phone's settings. If you switch to paying on the web, your web plan starts only when the store plan you already paid for ends, so you're never billed twice.

7. Your content

You own what you upload and create. You give us permission to store, process and display it only to run the service for you (for example, to answer your questions, search your email for you, or show shared files to the people you shared them with). We don't use your private chats, files, email or messages to train AI models. See the Privacy Policy.

8. AI answers

AI answers can be wrong, incomplete or out of date. Check important information, and don't rely on answers as professional medical, legal, financial or safety advice. Some models are run by other companies (such as OpenAI, Anthropic, Google, xAI, Meta through OpenRouter or Groq); what you send to a model is processed by its provider to produce the answer.

9. Email and messages

• Email is sent and received through Amazon Web Services. Sending limits apply per plan. Don't use AXORK for bulk or unsolicited email.
• End-to-end encrypted chats can only be read on your devices. We can't recover them if you lose every device that had the keys.
• Follow the Acceptable Use Policy. We may filter spam and phishing, and act on reports.

10. Organizations

If an organization (such as your employer) manages your account, its Master and manager accounts can create, change, suspend or move your account and set your plan up to the organization's own plan. If a manager's account is deleted, your account and data stay intact and move to the organization's Master. The organization's own agreement with you also applies.

11. Suspension and ending

You can delete your account any time in Privacy and security. We may suspend or close accounts that break these terms or the law, put others at risk, or don't pay. Where we can, we'll tell you why and let you download your data first.

12. Legal terms

• The service is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim.
• These terms are governed by the laws of [STATE], USA, except where your local consumer law gives you more protection.
• We may update these terms. If a change matters, we'll tell you before it applies; using AXORK after that means you accept it. You agree to the version shown when you buy or change a plan, and we keep a record of which version, plan and price you agreed to.
• Questions: [CONTACT EMAIL].