Help center
Getting started
- Pick a model. Use the model menu above the message box. Lite models cost no credits; Standard and Advanced use credits from your plan.
- Attach files. Drop in up to 25 MB per file. Anything bigger, or more than 100 files, goes to your Drive and is shared as a link.
- Organize. Create Libraries in the sidebar to group chats and tasks. Pin what you use most.
- Make it yours. Open Settings (Ctrl+Shift+,) for memory, skills, plugins, reply language and spending limits.
- Invite friends. Share your referral link from Settings → Billing. You get bonus credits for each friend who joins.
Questions
What are credits?
Each reply from a Standard or Advanced model uses credits based on its size. Your plan includes credits every month, and you can top up any time from $5. Top-ups of $100 or more get a bonus. You'll see a notice at 50%, 75%, 95% and 100% of your allowance.
Why did a reply say I'm over the fair-use limit?
Lite models are free, with a fair-use limit per hour so everyone gets a turn. Wait a little, or switch to a Standard model.
How does billing work when I change plans?
Plans renew on the 1st of each month. Upgrading charges only the part of the month that's left; downgrading takes effect on the 1st. The Terms have the details.
Can I get a refund?
Contact us below within 14 days of a charge and we'll look at it. Unused top-up credits from a refunded payment are removed. App store purchases are refunded through Apple or Google.
Is my mail and messaging private?
Your mail is encrypted at rest with a key for your account. Messages can use end-to-end encryption, so only the devices in the chat can read them. You can turn on disappearing messages per chat.
How do I delete my account?
Privacy and security → Delete my account. You have 30 days to change your mind by signing in again; after that everything is erased.
How do I report someone?
In Messages, open the person's profile or a message's menu and choose Report. In chat, use Report under an AI reply. Reports about a child's safety go to the top of our queue.
Copyright (DMCA) notices
Email our copyright agent with the work, where it appears on our service, your contact details and a statement that you believe the use isn't authorized. See the Acceptable Use Policy.
Does it work on my phone?
Yes. Open the site in your browser and choose "Add to Home Screen" (or "Install app") to use it like an app.
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